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WAY 5000 CREDIT CARD TERMINAL UPDATE
WAY 5000 CREDIT CARD TERMINAL SOFTWARE
WAY 5000 CREDIT CARD TERMINAL BLUETOOTH

'No dial tone' error when trying to connect to the acquirer. The terminal may also have a prefix within the settings that is not needed. This is due to prefixes dialling a 9 before getting an outside line from an exchange, or international prefixes where a device is trying to make a connection from abroad and the terminal is not dialling back to the UK first. A dial tone can be heard but no response is received when dialling out 'No answer' error when the terminal is connected to a phoneline. Ensure that the correct MOTO process is being used.

WAY 5000 CREDIT CARD TERMINAL UPDATE

Operator is trying to place a MOTO transaction through the sale option on the card machine TMS call missed and security update required.

WAY 5000 CREDIT CARD TERMINAL SOFTWARE

Terminal will decline the transactions and print saying "INVALID TRANS"Īsk the customer to use a different card, or try to process the payment differently i.e.amount first then insert cardĪnything that goes wrong with an accessory is classified as damageĪssess nature and extent of damage before considering replacement/repairĪny form of external or software damage which is everything besides connection issues, LLT or roller bar damageĪccount does not have this enabled Terminal needs to do a TMS call or software update incorrect details entered connection issue

WAY 5000 CREDIT CARD TERMINAL BLUETOOTH

See Troubleshooting Ingenico Wi-Fi Terminals, Troubleshooting Ingenico Bluetooth and Countertop Terminals, or Troubleshooting Ingenico Mobile TerminalsįDMS, log on not completed after MAC Reset/RFS No/poor connection to WiFi/base/ethernet/phoneline, no answer, no dial tone, not ready Try another card and have the customer contact their bank about the other card as there is a problem with that transaction This appears on the screen as there is an issue with the card specifically Remove the battery, and use the base to power the terminal If the details must match, perform a refund and then process the transaction againĭead terminal not powering up blank Screen The terminal will still approve the transaction but will say that the information does not match The merchant has input address information into the terminal whilst processing a sale and this does not match with the details that are associated with the card.

Check if anything is stuck in card reader slot.

If it is a MOVE terminal, restart with yellow clear and 3 dots unless damaged.

Known issue that occurs to the MOVE terminals/wear and wear If this does not resolve the issue, the battery needs to be replaced. If the terminal has been inactive for a considerable period of time, with the battery left inside, leave the terminal on charge for 24 hours. If the problem persists, see Terminal not charging Remove the battery, and use the base to power the terminal. Terminal manufacturer has re-issued MAC keys to the acquirer and they no longer match those on record

Must be replaced by merchant, as does not fall under warranty The terminal has been physically damaged.Ĭommon causes include water damage, power surges, overheating, dropping, tampering, tampering.Ĭannot be repaired by Valitor Technical Support. The following faults, and suggested questions, are relevant for all Ingenico terminal types. General Troubleshooting for Ingenico Terminals